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Account deletion

Delete your CallDoor account

You can ask us to delete your account in the CallDoor customer app, the CallDoor Rider app or the CallDoor Merchant app at any time. This page explains the steps, what we erase and what we keep.

If you are a customer

  1. Open the CallDoor app and sign in.
  2. Go to Profile and choose Delete account.
  3. Add a reason if you like (optional) and tap Request deletion.
  4. Our operations team erases your data and closes the account.

If you are a rider

  1. Open the CallDoor Rider app and sign in.
  2. Go to Profile and choose Delete account.
  3. Finish any delivery in progress, then tap Request account deletion.
  4. Once the cash you hold and your earnings are settled, the team erases your data and closes the account.

If you are a merchant or store staff

  1. Staff: the store owner can remove you under Team in the merchant portal, and we erase your details if you ask.
  2. Store owners: send the request from our contact page or by email, from the mobile number on the account.
  3. We stop new orders and settle any open payouts and settlements first.
  4. Once settled, the team erases the sign-in and team details and closes the account in the Merchant app and the portal.

What we erase

  • Your name, mobile number and email.
  • Saved addresses, delivery notes, favourite stores and your referral code.
  • For riders: national ID, vehicle plate, last location and application documents; upcoming shifts are cancelled.
  • Notification tokens; you are signed out on every device.

What we keep

Order, delivery, payment, settlement and support records, no longer linked to your name or number, for accounting, fraud prevention and legal obligations.

Changed your mind?

Until our team processes the request your account keeps working, and you can withdraw it from the same screen in the app. Once processed, deletion is permanent and the account cannot be restored.

Read the privacy policy